Customer Success Stories

Bankers’ Bank of Kansas

Led by the Bankers’ Bank of Kansas, the sunflower state makes strides in banking innovation, empowering 120+ banks with online shopping and applications for credit cards.

The Opportunity

In an effort to grow their credit card portfolio, Bankers’ Bank of Kansas sought a partner to digitize their customer experience and increase operational efficiency.

The Solution

With MK’s solutions, Bankers’ Bank of Kansas expanded customer acquisition and streamlined back-office processes to deliver faster credit decisions.

Christy SimonsenSenior Vice PresidentBankers’ Bank of Kansas

MK’s solution allowed us to implement automation and improve customer experience at the perfect time due to the pandemic. When many banks weren’t able to serve customers for new business, we were able to continue providing card loans seamlessly and efficiently. The energy of the project team and the passion of MK leadership is evident in the way they guided us through the implementation, challenging us and keeping us focused on continuous improvement.

Bankers’ Bank of Wisconsin

Through their correspondent credit card program, Bankers’ Bank of Wisconsin brings frictionless credit card origination to 100+ banks.

The Opportunity

Bankers’ Bank looked to grow their correspondent bank network with paperless credit card origination and digital underwriting workflows.

The Solution

With MK’s solutions, Bankers’ Bank enabled each of its correspondent banks to offer branded, mobile-first applications to their customers. Deploying MK’s Credit Card Origination System has allowed Bankers’ Bank to collaborate on applications in real-time.

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Jeffrey NiesenSenior Vice PresidentBankers’ Bank of Wisconsin

As we have seen, many borrowers gravitate toward institutions with online applications. MK has been a great partner in developing a streamlined, mobile-first credit decisioning solution.

United Bankers’ Bank

United Bankers’ Bank provides business credit card origination to over 75 agent banks across a 15-state footprint.

The Opportunity

United Bankers’ Bank recognized the value of streamlining their banking processes. They looked for a FinTech partner to manfiest their vision of supporting their 75+ agent banks with a digital credit card application.

The Solution

Leveraging MK’s business credit card origination platform, UBB provided their agent bank program with digital credit card applications while centralizing their underwriting and processing.

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John PetersonChief Marketing OfficerUnited Bankers’ Bank

After meeting MK Decision, I felt confident in their mission and integrity. MK’s business values aligned closely with UBB’s. MK puts its customers first. This was made clear in our negotiation process when they fulfilled all of our requests with ease.

Blackhawk Bank & Trust

Blackhawk Bank & Trust’s mission is to create exceptional results by creating exceptional experiences. True to their core, Blackhawk delivers cutting edge experiences to their customers.

The Opportunity

Looking to transform their personal and business credit card applications, Blackhawk Bank & Trust looked for a FinTech partner to provide digital customer onboarding.

The Solution

By offering MK’s online commercial and personal credit card applications, Blackhawk expanded upon their existing digital home, auto, and mortgage loans to provide around-the-clock banking services.

Chad BorlandBankcard Services OfficerBlackhawk Bank & Trust

It is a pleasure working with MK for our online credit card application process. They are efficient and willing to take care of all our needs as a financial institution.

1st National Bank of Scotia

With 50 years of credit card lending experience, 1st National Bank of Scotia brings tradition and expertise to their digital transformation.

The Opportunity

To expand their lending offerings, 1st National Bank of Scotia envisioned a digital credit card application to enhance their online customer experience and streamline the onboarding process.

The Solution

With the help of MK, 1st National Bank of Scotia provided their customers with informative, product detail landing pages and intuitive application workflows hosted on MK’s secure Credit Card Origination System.

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John BuhrmasterPresident & CEO1st National Bank of Scotia

Our bank has been issuing credit cards since 1967, and we’ve had many partners over the years. Twenty years ago we found ICBA Bancard, and we knew we had a partner for life. The ICBA Bancard vets all of its vendors for us and they negotiate the contracts. When they let me know they were in negotiations with MK Decision, that was all I needed to know that the company had been properly vetted and had a product that was going to help community banks grow their credit card portfolios.

Merchants and Planters Bank

Multigenerational Arkansas banking leaders pave the way towards innovation. Led by Arkansas Community Bankers Association Board Member, Merchants and Planters Bank capitalizes on rising consumer expectation for online financial services.

The Opportunity

Looking to grow their credit card portfolio, Merchants and Planters Bank searched for a FinTech partner who would reinforce their customer-centric approach with a paperless application process.

The Solution

Following the implementation of MK’s Credit Card Origination System, Merchants and Planters Bank offered mobile-first credit card origination to their customers, enabling them to compete with big-banking technology.

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Jim S. Gowen, Jr.President & CEOMerchants and Planters Bank

MK has continued to impress M&P with their mobile-first online applications and digital lending platform. This platform has allowed us to offer our customers a quickly accessible, concise, easy to use digital application. MK made the implementation process almost effortless, providing us with exceptional service, quick turn-arounds, and attention to detail

Labette Bank

From the soil to the sky, agricultural lending specialist Labette Bank takes their credit card program online.

The Opportunity

Labette Bank envisioned an online credit card application to better serve their customers from the comfort of their homes. With their customers as their first priority, going digital could not compromise their dedication to customer service.

The Solution

By deploying MK’s Credit Card Origination System, Labette Bank offered a digital credit card shopping experience to their customers. Throughout the underwriting process, customers are sent status updates to ensure they are continuously supported.

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Nicholas BorrorChief Information OfficerLabette Bank

MK’s technology has enabled our bank to not only market our cards, but to grow customer credit acquisition tremendously, bringing us new business opportunities. Before implementation, we were limited to offering credit cards in our branches. The implementation was seamless and MK has helped Labette Bank digitally market our product.

Citizens State Bank

With nearly 150 years of banking experience, Citizens State Bank empowers their Indiana community with digital credit card origination.

The Opportunity

Looking to enhance their customer onboarding process, Citizens State Bank sought to provide their customers with a digital lending platform to accept mobile-first credit card applications.

The Solution

After partnering with MK, Citizens State Bank offered bank-branded marketing pages to inform customers on credit card details, as well as an intuitive, online credit application and electronic signatures to guide them through the application process.

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Justin DunmyerDirector of Data Analytics & MarketingCitizens State Bank

At MK everyone is energetic, authentic, and always responsive. Throughout our partnership, I have seen products develop quite quickly. MK really has the right thought process on the future of banking